Reviews

Brandon, Brad, and Sam were super helpful through the whole process.

Okay

My overall experience was outstanding. Ms. Jessica Mendez checked my vehicle in when I first arrived. She greeted me with a smile on her face and was very helpful, friendly, professional, and courteous. Jessica kept me updated during my wait and when my vehicle was finished, she took the time to explain to me everything that had been done which I appreciated. Jessica is a great representative for your company. The other thing I would like to comment on is how clean the restroom was. I noticed the cleanliness right away. In my mind, if a company takes the time to do the little things right, I won't have to worry about the big things such as getting my vehicle properly repaired. Attention to detail is critically important to me and the fact that your employees took the time to ensure that the restroom was clean says a lot about the culture that is being driven within your company. Outstanding job to all!

Great

Got my tire rotated but they didn't check the air

OnStar sent message to have battery checked. Foundation said to come by and they would check it out. Battery did need replacing. Had a new battery in about an hour

Good service. Booking a service appointment was easy and was able to get in next day. Glenn is great!!

Did not address one problem I mentioned. Went back a couple days later and only one service rep available. A young man, probably a shop worker, asked if I needed help and he fixed the problem in a few minutes.

Brandon Hay was great to work with!

I took my 2021 Sierra to Foundation Automotive Group in Wichita Falls, TX, for a service (oil change, tire rotation, DEF top-off, The service was completed in a timely manner. The service personnel were courteous and answered the questions I had, and did not try to sell me on unneeded maintenance/parts. They were a pleasure to deal with.